AI prompts with no results — common causes

Common causes when AI prompts show no results: missing AI Visibility, engines not selected, jobs pending, brand matching, or credit limits.

Empty AI Rankings / prompt detail usually means package access, configuration, or jobs — not that “AI is broken.”

What it is

A checklist when prompts exist but presence/citations stay empty or pending.

Package lacks AI Visibility — AI nav/tools hidden or jobs never queue (package).
No engines selected — Manage AI engines has nothing enabled for the context.
Jobs still running / failed — Wait on the AI recheck/calculation banner; failed jobs keep blanks until retry.
Brand matching — Brand name / variations too narrow, so mentions are missed even when the domain appears in citations.
Credits / AI limits — Org hit credit or AI prompt/engine caps.
Prompt just added — First results arrive after the next successful AI job, not instantly (unless rechecked).
Wrong AI context — Multi-engine projects: you are viewing a different location/engine than the one that ran.