Tool or AI navigation is missing — what to check
When AI Visibility or Workspace Tools do not appear, have an org owner check Features and limits on Billing, then add the product on Plan if it is listed.
Missing AI Visibility or Workspace Tools is usually a package or access issue — not a broken page. RankWatch only shows modules your organization is entitled to use.
What to check
- Plan — An organization owner opens Organization settings → Billing → Overview and checks Features & limits and Included in your plan for AI Visibility and the relevant tools (Brand Prompt Generator, Keyword Suggestions, AI Checker). If a product is listed under Plan → Add to your plan and is not already on, the owner can add it there.
- Role — A read-only workspace role may hide create flows even when the package includes the module. Ask an owner to review your workspace role.
- Public /tools vs app Tools — Guest tools on the marketing site (/tools) are separate from signed-in Workspace Tools in the app.
- Support — If Billing already shows the feature and you still cannot open it, or the product is not offered on Plan, contact RankWatch support.