Credits vs package limits (both can block an action)
Credits and package limits are separate — either can stop the same action. Fix the one that actually failed.
Two different checks decide whether an action proceeds:
| Check | Examples | What you see |
|---|---|---|
| Plan limits | AI Visibility not on the plan; max trackings reached; seats full; tool results preview-only | Module missing, create blocked, or limited results |
| Credits | Credits this period and pack balance are both exhausted | Chargeable runs or tool jobs fail even when the feature is on your plan |
Fix the check that actually failed. Buying credits or raising the monthly allowance will not unlock a product that is not on the plan. Adding a product will not help if credits are zero.
Organization owners review both under Billing. Add a missing product on Plan. Add a short credit reserve on Buy credits.